Privacy Policy

Last updated: 12/02/2025

1. Introduction

This Privacy Policy explains how Solid Carbon Inc. (“Solid Carbon,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, communicate with us, or purchase our concrete products and services. It also describes additional rights available to residents of Oregon and California and how to exercise them. By using our website or providing personal information to us, you agree to this Privacy Policy.

2. Who we are and how to contact us

This Privacy Policy is issued by Solid Carbon Inc., a company headquartered in Oregon, USA, that designs and sells carbon‑negative concrete additives and related products. You can contact us with questions or to exercise your privacy rights at:

• Email: info@solid-carbon.com
• Mailing address: Solid Carbon Inc., 1348 SW Baker St., McMinnville, OR 97128, USA

3. Personal information we collect

We collect personal information that you provide directly, information collected automatically, and information from limited third‑party sources.

3.1 Information you provide

• Identifiers and contact details: name, company, job title, email address, phone number, billing and shipping address, and similar identifiers.
• Business relationship information: your role, project details, product preferences, and communication history related to concrete products and services.
• Transaction information: order details, invoice and payment information handled via our payment providers, and records of purchases of our products and services.
• Communications: content of emails, messages, forms, and other communications you send to us, including support and technical inquiries.

3.2 Information collected automatically

• Device and usage information: IP address, browser type and version, device identifiers, operating system, referring URLs, pages viewed, links clicked, time spent, and other interaction data.
• Cookie and tracking information: information collected through cookies, pixels, scripts, and similar technologies used for site operation, analytics, and, where enabled, marketing.

3.3 Information from third parties

• Service providers and partners, such as analytics, CRM, or marketing tools that help us understand website traffic and customer engagement.
• Publicly available or business‑to‑business contact sources, such as professional directories or public websites, in order to identify relevant contacts in the concrete and construction sector.

4. How we use personal information

We use the personal information we collect for the following business and operational purposes:

• Providing products and services: to process and fulfill orders, deliver products, provide technical support, and manage our business relationships.
• Communication: to respond to inquiries, send service‑related messages, and communicate about orders, deliveries, and account matters.
• Marketing and business development: to send information about our products, technologies, events, and opportunities that may be relevant to you, in line with applicable law and your choices.
• Website operation and analytics: to operate, maintain, secure, and improve our website, understand how visitors use it, and develop new features, products, and services.
• Security and fraud prevention: to protect our business, our customers, and our website from fraud, abuse, security risks, and other harmful activity.
• Legal and compliance: to comply with applicable laws, regulations, and legal processes, and to enforce our terms and protect our rights and the rights of others.

We want flexibility to operate and grow our business, but we use personal information only in ways that are consistent with this Policy and with applicable law, including Oregon and California privacy requirements.

5. Legal bases for processing (where applicable)

Where required by laws such as the EU/UK GDPR, we process personal data under bases including consent, contract, legitimate interests (such as operating and improving our business and marketing to existing or potential B2B customers), and legal obligations. If you are in such a jurisdiction, you may have additional rights described in Section 9.

6. Cookies and tracking technologies

We and our service providers use cookies and similar technologies to:

• Make the site function and remember your preferences.
• Measure traffic and usage patterns to improve our site and services.
• Support marketing and outreach to current and potential customers, where enabled.

You can usually set your browser to refuse or delete cookies, but some site features may not work properly without certain cookies. Where required by law, we will display a notice and, if needed, obtain your consent before using non‑essential cookies or similar technologies.

7. How we share personal information

We do not sell personal information for money, and we do not share personal information with third parties so that they can market their unrelated products directly to you. We may share personal information with:

• Service providers: companies that process information on our behalf, such as hosting providers, analytics providers, CRM and marketing tools, email delivery services, payment processors, logistics and shipping providers, and professional advisors.
• Business partners: distributors or contractors involved in delivering projects that use our products, where reasonably necessary to support your project.
• Business transfers: another company in connection with a merger, acquisition, financing, or sale of all or part of our business or assets, subject to appropriate safeguards.
• Legal and safety: regulators, law enforcement, or other parties when we believe disclosure is required or appropriate to comply with law, respond to legal requests, or protect our rights, property, or safety or that of others.

Some laws treat certain advertising or analytics uses as a “sale” or “sharing” of personal information, even when no money changes hands. If and when we use such technologies in ways that fall under those definitions, the rights and choices in Section 9 will apply.

8. Data retention and security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to meet legal, accounting, or reporting obligations, and then delete or de‑identify it where required or appropriate. We use reasonable technical and organizational measures to protect personal information from unauthorized access, use, or disclosure, but no system can be guaranteed to be completely secure.

9. Your privacy rights

9.1 Rights for Oregon and California residents

If you are a resident of Oregon or California, you may have some or all of the following rights, subject to certain exceptions and limitations:

• Right to know / access: to request confirmation of whether we process your personal information and to access that information.
• Right to correction: to request that we correct inaccurate personal information.
• Right to deletion: to request that we delete certain personal information we hold about you.
• Right to portability: to request a copy of certain information in a portable format, where technically feasible.
• Right to opt out of targeted advertising, certain profiling, and “sales” or “sharing” of personal information as those terms are defined by law.
• Right to non‑discrimination: we will not discriminate against you for exercising your privacy rights.

We currently do not sell personal information for money and do not knowingly share personal information with third parties for their own independent marketing; if in the future we engage in practices that qualify as “selling” or “sharing” under Oregon or California law, we will update this Policy and provide appropriate opt‑out mechanisms.

9.2 How to exercise your rights

You can submit a request to exercise your rights by contacting us at:

• Email: info@solid-carbon.com
• Mail: Solid Carbon Inc., 1348 SW Baker St., McMinnville, OR 97128, USA

Please include your name, contact information, the state where you reside, and the nature of your request. We may need to verify your identity before fulfilling your request, which may involve matching information you provide with information we already have. You may also authorize an agent to make requests on your behalf, subject to applicable verification and authorization requirements under Oregon and California law. If we deny your request (for example, if an exception applies), Oregon residents may have the right to appeal our decision; instructions will be provided in our response.

10. Additional information for California residents

California law requires additional disclosures for residents. In the last 12 months, we may have collected and processed the following categories of personal information for the business purposes described above:

Category (CCPA)	Examples for our business	Business purposes
Identifiers	Name, email, phone, address, IP address	Provide products and services; communicate; prevent fraud; security; marketing to business contacts.
Customer records	Billing and shipping details, order history	Fulfill orders; invoicing; customer service; accounting.
Commercial information	Products purchased or considered, project details	Analyze demand; improve products; marketing to business contacts.
Internet or network activity	Browsing and usage data on our site	Site operation; security; analytics; marketing optimization.
Professional information	Company, role, industry	B2B relationship management; marketing in the construction sector.

We do not intentionally collect sensitive personal information as defined under California law (such as precise geolocation, financial account numbers, or health information) in connection with normal use of our website and concrete‑related services. We use and disclose these categories of information only for the business and operational purposes described in Sections 4 and 7, and retain them as described in Section 8.

11. International data transfers

If you are located outside the United States, your personal information may be processed in the United States and other jurisdictions that may have different data protection laws than where you live. Where required by law, we take steps to ensure that appropriate safeguards are in place for such transfers.

12. Children’s privacy

Our website and services are intended for business and professional users and are not directed to children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will take appropriate steps to delete it.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page and may provide additional notice where required by law.